Dial-By-Name Directories Give Customers Knowledge
December 16, 2008
Customers want quality customer service and need to know they can rely on your company to provide just that. As a growing business, you can not afford to lose incoming calls because of busy phones or busy staff. With a virtual PBX phone system, callers no longer have to wait for a receptionist to answer the phone in order to be redirected to the person the caller needs to reach.
One of the features of the virtual PBX phone system is the dial-by-name directory that gives callers the freedom to find the extension number of the staff they need to reach and dial it directly. With the virtual PBX phone system, all staff members or company departments will receive a designated extension number. Along with the extension service, a dial-by-name directory can be customized and all staff extensions will be available and announced through the automated system.
Incoming callers will be able to access the name-based system by simply entering the first few letters of the employee’s name. Callers have the added convenience of being able to dial the letters into the keypad of the phone or by simply saying the letters aloud. The calls will then be promptly transferred to the correct extension each and every time. There is no longer the wait and hassle of reaching the wrong person, which can leave callers frustrated and likely to hang up. There is an added bonus of automatic call redirection in the event the extension holder does not answer or is unavailable to take the call, the call will automatically be redirected to the extension holder’s voice mail system.
With a dial-by-name directory, extensions can be updated easily through an online management system. As extensions change and the company grows, implementing and upgrading the directory is so simple. Regardless of the size of your business, you can always appreciate a more professional, polished image and in using the virtual PBX system, your business will benefit from the highest quality communications technology.
Posted in Virtual PBX Phone System, office communications
December 16th, 2008 at 10:04 pm
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December 16th, 2008 at 10:34 pm
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