Rules to Answer By with the Virtual PBX System
December 12, 2008
The virtual PBX phone system is equipped with a multitude of features that companies will quickly come to rely upon for their daily business needs. One such feature is the Answering Rules.
Answering rules can be set up through the online management account center and are created to control the redirection of the calls, depending on the day of the week, the time of day, the extension dialed by the caller, the phone number initially dialed, and much more. Answering rules eliminate the time and expense of having an employee answer each call and redirect to the appropriate department, extension, or voice mail. It happens automatically and the answering rules can be updated and changed as your needs change.
If you conduct business all over the world, you can designate very specific answering rules to handle calls coming from certain areas. For example, if you have branch offices in Boston, Houston, and Philadelphia, your call answering rules can specify that all calls to your business’s toll-free phone number from a certain area code will be automatically redirected the correct branch office.
In conjunction with the answering rules tool, the customized messages you create for your phone system can help you keep your customers and clients informed 24/7. You can select different messages to play announcements, sales specials, or any other pertinent company information, even when the office is technically closed. You can keep selling and providing your callers valuable information even during the holidays, vacations, or after hours.
Answering rules will also come in handy during special promotions. You can designation a special toll-free number to use in advertisements and rest assured that each incoming call from the promotional phone number can be directed to the right sales department or staff member each and every time with no additional effort. Regardless of the number of rules you set for the virtual PBX phone, it takes minutes to implement them using the online system. Management can designate the answer rules easily, making it easy for all incoming calls to be handled in a efficient manner.
Posted in Benefits of Toll Free Numbers, Virtual PBX Phone System, office communications
