Getting Connected through the PBX Phone System
July 14, 2009
A short stint with a medium-sized organization has made me appreciate the importance of a private network. This new company has about five departments, each of which is located in different parts of the building. The funny thing about this company is when someone calls and wants to talk to an employee. It is well and good when that person is just near the admin office where the line is located. But when he is in the fifth room, for instance, the person who picks up the phone gets to have a little exercise by personally telling the employee somebody is looking for him on the phone. The guard could do it sometimes, or even one of the admin assistants. But after a few trips down the halls, no one is eager to answer the phone. While this is not exactly bad exercise once or twice a day, doing it a few times in an hour could put a person in a really bad mood, particularly when he is busy with work.
Now, what could have been the perfect solution to the situation? A pbx phone system! PBX means private branch exchange. This type of communication network is a must in big organizations and is very useful in smaller ones. What is more advantageous to having a PBX phone system is its ability to connect the inter-office telephone lines with a public switched telephone network. In other words, the company gets its very own private network and, at the same time, connect to the outside world by dialing a few digits. Sounds simple, right? The basic principle of how it should work is very practical and efficient.
If you are in the same situation, propose the pbx phone system to your admin officer. Talk about the advantages of setting up this system and how it can help to make the company’s customers happy. Cite how big organizations, like a retail chain, use a pbx phone system to avoid keeping their customers and suppliers from getting a busy signal every time they call the company. Your admin manager may feel hesitant about the cost of the project, so make sure to give him or her appropriate costing when you present your proposal. Having figures to go with a good plan usually cinches a deal. The proposal should be written in memo format when presented for approval. Make sure to keep it very professional to get your manager’s attention
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Posted in Toll Free General, Virtual PBX Phone System
