Supporting a Toll Free Number
April 3, 2009
As many businesses are fully aware, having a toll free phone number increases the marketability and accessibility of a company. But having a great toll free, perhaps even customized vanity number will not work as effectively as it can without the back end support of the company.
A toll free number is a great way to increase your business but there are other elements that must be present to make it as effective as possible. Here is a basic overview of things to consider when incorporating a toll free number into your business:
Reliable Phones
While the plans of Get800Today include additional PBX phone features, nothing will be effective or efficient if you don’t have quality phones to use. While there is no additional or expensive equipment to purchase when using the PBX features, it is important that the phones you do have to work with are fully operational and reliable.
Effective Sales Team
If your toll free number is bring in the attention and getting potential customers to call in, you need to have a fully trained staff to deal with each new call effectively. Having staff who are not clear on what they are selling or how to help customers in need can be bad for business. Make sure you create a guideline for sales staff to follow until the business becomes more familiar. Whoever is answering the initial call is the first impression of your company a caller will receive.
Updated Information for Callers
With the PBX features, companies have the ability to pre-record informational messages that are accessible to callers 24/7. Make sure the information contained in these messages are accurate and updated frequently so your callers will learn to trust and rely on what information you are providing.
Utilize All Aspects of the PBX System
From the automated attendant to the voice mail features for every extension, there is a wide range of flexible options to choose from and utilize to make communication around the office and over the phone more effective. It is easy to learn and your whole staff should receive a good overview of the technology that is available to them to conduct business.
Posted in Business Basics, Virtual PBX Phone System
