Imagine you can tell your telephone what to do with your calls using a simple, online control center. That is exactly what you can do with the virtual PBX phone system, using the Answering Rules feature.
Answering Rules are simple to use and can help you handle all of your incoming calls, whether you are in the office or on vacation. Setting Answering Rules allows the phone system to work for you, in any manner you choose.
For instance, you plan to run a special promotion for customers on the east coast. In all your advertisements, you can use a specific toll-free phone number and program the system to forward all new incoming calls from that phone number to be directed right … (more)

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Small businesses face a lot of bumps and bruises during the initial start up phases. As an owner, there is a multitude of things to be responsible for and growing a business in the most efficient manner is at the top of the list. In order to handle to handle the increasing workload, many small businesses will need to have staff, which increases the overhead and is sometimes difficult to accommodate.
One way a business can employ the help they need but not incur the costs is by making available the opportunity to telecommute. There are many work-at-home entrepreneurs that specialize in all facets of business – from bookkeeping to writing to marketing services. These freelancers do their work from the … (more)

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During work hours, it is not always easy for staff members to break their focus just to answer a phone call. Many times employees will also find they have to spend large chunks of time away from their actual desk in order to be productive. Luckily, the PBX phone system provides features that can compensate for a busy work environment.
The virtual PBX phone system provides each extension number with a voice mail that is customizable and can help you handle the calls you can not always take. Whether you are on the telephone or out of the office, you can still “be there” for those important calls. You can easily create customized and changeable audio messages to let your callers … (more)

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Customers want quality customer service and need to know they can rely on your company to provide just that. As a growing business, you can not afford to lose incoming calls because of busy phones or busy staff. With a virtual PBX phone system, callers no longer have to wait for a receptionist to answer the phone in order to be redirected to the person the caller needs to reach.
One of the features of the virtual PBX phone system is the dial-by-name directory that gives callers the freedom to find the extension number of the staff they need to reach and dial it directly. With the virtual PBX phone system, all staff members or company departments will receive a designated … (more)

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The virtual PBX phone system is equipped with a multitude of features that companies will quickly come to rely upon for their daily business needs. One such feature is the Answering Rules.
Answering rules can be set up through the online management account center and are created to control the redirection of the calls, depending on the day of the week, the time of day, the extension dialed by the caller,  the phone number initially dialed, and much more. Answering rules eliminate the time and expense of having an employee answer each call and redirect to the appropriate department, extension, or voice mail. It happens automatically and the answering rules can be updated and changed as your needs change.
If you conduct … (more)

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For any company who hires a a new receptionist, it is no surprise there is a definite learning curve and sufficient time spent training that new employee about handling telephone calls. It can take months for a new receptionist to understand the ins and out of the business and to be able to route the important calls to their destination while at the same time, playing gatekeeper for those non-priority, bothersome calls.
Using the Virtual PBX phone system allows an employer to bypass all of that training, time, and expense. You can set the PBX phone system, using the convenient online account manager to handle each incoming call based on numerous factors. It is all automated, yet personalized with customized greetings … (more)

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Technology is advancing every day and with it the opportunities are growing for small, start up businesses that are not yet ready to establish a big corporate office but are still prepared to stay ahead of the competition. Those entrepreneurs that are looking to establish a virtual home base with an ecommerce business could well benefit from the advantages of the PBX phone system.
With an internet connection and a phone, a business can thrive. But adding the PBX phone system, a small business or entrepreneur can not only run with the big dogs, they can talk like them too. The virtual PBX offers features that just can’t be replicated on standard phone equipment without a lot of time and expense. … (more)

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Regardless of your present communication system, a PBX phone system can be implemented easily and efficiently. You don’t have to purchase or wait for expensive equipment to be delivered and set up by a professional. You do not have to stop productivity. In fact, transitioning to a PBX phone system is just like another day at the office.
Setting up and maintaining the PBX phone system requires only a computer with high-speed internet access and your regular office phone. You simply log in to the online account management system and start setting your account preferences. There are quick and easy templates that can be implemented immediately to get you started, until you are ready to configure the system to your exact … (more)

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