Incoming calls can be the bread-and-butter of your business. However, they can also be a serious distraction when it comes to incessant telemarketing calls or disruptive calls from clients or customers who like to inquire 20 questions – twenty times a day. While each business has a priority list of callers, they also have their fair share of callers that do not increase staff productivity, including telemarketers, vendors, and high-pressured salesman that tie up the phone lines and rob employees of valuable time.
With the PBX phone system, incoming calls can be handled automatically and efficiently. In utilizing the Call Announce feature, the phone system will require that all incoming callers announce their names prior to the call being transferred to … (more)

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When a caller dials in to your company, is it not the most important thing to give the best first impression as possible. Do you not want the prospective caller to feel confident that you can handle their business as well as you handle their call? Of course you do. Your office communication system is depending on functional and reliable technology that will not let down your staff or your incoming callers.
What callers typically want is answers and they want them in a timely matter. Whether they are inquiring about your company’s latest product or of they have billing questions, a call on hold is potentially a call lost. With an automated system, each caller has the convenience of reaching … (more)

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